e-business is transforming business, as we know it. The advents of the Internet and its commerce opportunities have created new markets, new businesses and new possibilities for companies around the world. Using the Internet to extend and improve basic business processes is revolutionizing the way businesses compete.

In its simplest sense, e-business is the use of Internet technologies to improve and transform key enterprise processes. Is your organization beginning the transformation from traditional business to e-business? Many companies are well on their way. They are Web-enabling core processes to strengthen customer service operations, streamline supply chains and reach existing and new customers. The accessibility and broad reach of the Internet have forever changed customers’ expectations regarding support and response – they expect around-the-clock service.

With these new opportunities and new markets come some new challenges. What is the best way to communicate with your customers? How do you use the Web to reach new customers? What technologies can help you build the foundation for your e-business? And, where can you go for help?

The IMS e-business portfolio is the summary of key IMS products and services that can be combined with each other into a tailored plan to make an organization an e-business.

At IMS, we have taken many customers through the transformation to e-business. We have learned what works and what is important. Our experience has helped us to develop an overall e-business strategy for our customers. We call it the IMS e-business cycle.